Our commitment to working responsibly and accountably with you
This page explains what standards of conduct you can expect from SDN and our staff when we work with you, your family, or members of your community.
This page also explains how to contact us with positive or negative feedback. Sometimes things go wrong, and if they do, we want you to tell us about it so we can put it right and avoid mistakes in the future.
This page is based on a printed guide we share with our project participants. You are welcome to download a PDF of our accountability guide.
Our commitments to you
SDN staff will:
- Treat you with respect.
- Strive to do you no harm, and to protect children under 18 and vulnerable people.
- Only use your details with your agreement.
- Be honest with you in all our work.
Financial conduct
SDN staff will:
- Act transparently and fairly.
- Never ask for money or services for personal gain.
- Never blackmail, bribe, or coerce anyone.
- Never request gifts or accept bribery.
Feedback or complaints
SDN encourages you to tell us about any of our staff who have particularly impressed you with their conduct. SDN also encourages you to tell us if staff have fallen below your expectations of conduct, or the commitments and conduct set out on this page.
It can be best to feed back, or report a complaint, directly to SDN staff. If you aren’t comfortable doing that, or the complaint is serious, use our contact details to report feedback or complaints. SDN takes all reports seriously and they will be considered by senior management.
Published: 28/05/2020